Ep 12: Southwest's Multi-Million Dollar Meltdown plus Marriott & Groups360 Bring Groups Online

Host Conner Ann Waterman and Producer Kenny Totten dive into Southwest's holiday meltdown. We've all heard by now how Southwest stole Christmas. With 17,000 flights canceled, people ended up stranded during the "happiest time of the year". But what does this mean for the airline and its loyal customers? Today we recap the Southwest debacle and break down what really happened.

In the second half of the episode, we break down the recent news that shocked the group travel world when Groups360, a Nashville startup, announced they will be powering group bookings from Marriott on their website. This is a huge move in group travel's digital transformation.